Frequently asked questions
What is the Zenement Club?
The Zenement Club is our way of rewarding our valued customers for their loyalty. Members earn points (Zens) on every purchase, which can be redeemed for discounts, exclusive products, and other exciting rewards.
How do I join the Zenement Club?
Joining the Zenement Club is easy and free! There are two ways:
1) if you have already done or do first purchase on our web site you will be automatically become a member.
2) If you have not yet done any purchase yet you can simply sign up from this page.
You'll start earning points right away.
How do I earn Zens?
Earn Zens with every online purchase you make at Zenement.com. The amount of Zens per purchase depends on your level:
CALM: 8 Zens for every euro spent
HARMONY: 10 Zens for every euro spent
FULLNESS: 12 Zens for every euro spent
And earn extra Zens with the following actions:
100 Zens for following us on Instagram
100 Zens for following us on TikTok
500 Zens as a birthday gift
How can I check my Zens balance?
You can check your Zens balance by logging into your Zenement's customer account.
Do my Zens expire?
Zens are valid for 6 months from the date they are earned. Every time you do a purchase on Zenement this 6 month expiry date is renewed automatically.
You will be notified via email before your Zens expire, so you have the chance to use them before they do.
Can I use my Zens on online purchases?
Yes, your Zens can be used for online purchases. Just make sure you are logged into your customer account when shopping online.
How do I redeem my Zens?
Zens can be redeemed at checkout online. Just select the option to use your Zens during the checkout process.
What if I return an item?
If you return an item, the Zens earned from that purchase will be deducted from your account. If you used Zens to make the purchase, those Zens will be refunded to your account.
How do I upgrade or downgrade on the different Tier Levels?
The more you shop, the more Zens you earn and the higher your Tier level. Details on each tier and the benefits can be found on this page.
If you are already Level 2 member (HARMONY) and redeem Zens so that you fall below the threshold for that Level, you will be downgraded to the Level 1 (CALM).
How do entry rewards to HARMONY & FULLNESS Levels work?
Zens rewarded for upgrading from CALM to HARMONY or from HARMONY to FULLNESS will only be awarded the first time you reach this level.
If you anytime are downgraded and in the future upgraded again to the lost level, you will not be awarded for a second time with these Zens.
